Frequently Asked Questions

1. Go to shop.amescodrug.com
2. Click “My Account”
3. Fill up the Registration Form (User Name, Email & Password)
4. You will receive confirmation via email. If you have not received an order

1. Click “My Account”
2. Click “Lost your password?”
3. Enter your username or email address and then click “Reset Password”
4. You will receive a link to create a new password via email.

1. Click “My Account”
2. Click “Account details”
3. Save

1. Click “My Account”
2. Click “Addresses”
3. Click “Edit” in shipping address
4. Save

After placing an order, you will be shown your order details including your Order Number. The Order Number indicates that your order has been successfully registered in our database and that it is now marked for approval.

You will also receive confirmation email indicating the following information:

• invoice number
• items ordered
• date of purchase
• recipient’s names and addresses
• preferred delivery date
• special instructions

Please note down your Invoice Number as you will be asked to present this in case of any inquiry. If you did not receive any confirmation via email, please check your spam folder or you may email us at shop@amescodrug.com.

All orders are processed in Davao City.

We process your orders on business days, Monday to Friday (8am-6pm), excluding holidays.

All purchases made during holidays and weekends will be prepared on the next business day.

From the date of confirmed payment, please allow one (1) to two (2) days of processing time and courier pick up for shipment.

Once your order status is changed to ‘In Transit’, order may no longer be cancelled. An email notification of such change will be sent to the buyer.

To find out if your order can still be changed or cancelled, please email shop@amescodrug.com.

1. Click “My Account”
2. Click “Orders”

If your order can still be canceled, you’ll see the Cancel order option. Then, you can place a new order. If you don’t see an option to cancel, it means your order is too far along in the process and a cancellation request must be placed.

For local Davao deliveries, delivery time frame may be between 1 to 3 days from date of purchase.

Order details such as address, mobile number or product color and size can no longer be changed once order is confirmed. Should there be a need to modify or amend an information, please cancel the order immediately via the My Account > Order page, and place an order again.

Due to the number of people accessing the website at the same time, we cannot guarantee that stocks will still be available at the time of re-order.

Once our shipping partner has picked up your order, you will be given a tracking number.

1. Go to ‘My Account’.
2. Click ‘Orders’.
3. Click ‘Track Order’ and it will redirect you to the tracking site.

As soon as your order is placed, you should receive a confirmation email.
Once your order ships, you will receive an email that includes your tracking.
If you do not receive an email notification even after checking your spam folder, please email us at shop@amescodrug.com right away.

We have 2 shipping options available:

1. For pick-up orders, we are located at Amesco Drug Corner R. Magsaysay and D Suazo St., Davao City.
2. For door to door delivery, your orders will be shipped via LBC.

As of now, we only offer same-day services for pick up orders.

You can send us an email at shop@amescodrug.com if you need your order ASAP and we’ll try our best to expedite the process. However, timeframe for shipping will still depend on the courier.

Same-day pick up orders can be catered to as long as the order was placed and paid for on/before 3pm. Please email us at shop@amescodrug.com to let us know if you want to do same-day pick up.

You can pick up your online orders at Amesco Drug, D. Suazo St., Davao City from Monday to Friday (8am-6pm).