[et_pb_section fb_built=”1″ _builder_version=”4.14.2″ _module_preset=”default” background_enable_color=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.14.1″ _module_preset=”default” custom_padding=”0px|||||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.14.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.14.2″ _module_preset=”default” animation_style=”slide” animation_direction=”top” animation_intensity_slide=”13%” global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.14.2″ _module_preset=”default” custom_padding=”0px||47px|||” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.14.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.14.2″ _module_preset=”default” header_2_text_color=”#B61426″ header_3_text_color=”#B61426″ header_4_font=”|600|||||||” header_4_text_color=”#B61426″ global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][et_pb_accordion open_toggle_text_color=”#B61426″ _builder_version=”4.14.2″ _module_preset=”default” toggle_font_size=”15px” global_colors_info=”{}”][et_pb_accordion_item title=”DO NOT DELETE” open=”on” _builder_version=”4.14.2″ _module_preset=”default” body_ol_position=”outside” body_ol_item_indent=”25px” custom_css_main_element=”display:none;” global_colors_info=”{}”]<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”How to create an account?” _builder_version=”4.14.2″ _module_preset=”default” body_ol_position=”outside” body_ol_item_indent=”25px” global_colors_info=”{}” open=”off”]<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”Forgot password?” _builder_version=”4.14.2″ _module_preset=”default” body_ol_position=”outside” body_ol_item_indent=”25px” global_colors_info=”{}” open=”off”]<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”How to change personal details or email address?” _builder_version=”4.14.2″ _module_preset=”default” body_ol_position=”outside” body_ol_item_indent=”25px” global_colors_info=”{}” open=”off”]<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”How to change shipping address?” _builder_version=”4.14.2″ _module_preset=”default” body_ol_position=”outside” body_ol_item_indent=”25px” global_colors_info=”{}” open=”off”]<\/p>\n
[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.14.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.14.2″ _module_preset=”default” header_2_text_color=”#B61426″ header_3_text_color=”#B61426″ header_4_font=”|600|||||||” header_4_text_color=”#B61426″ global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][et_pb_accordion open_toggle_text_color=”#B61426″ _builder_version=”4.14.2″ _module_preset=”default” toggle_font_size=”15px” global_colors_info=”{}”][et_pb_accordion_item title=”DO NOT DELETE” open=”on” _builder_version=”4.14.2″ _module_preset=”default” body_ol_position=”outside” body_ol_item_indent=”25px” custom_css_main_element=”display:none;” global_colors_info=”{}”]<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”What can I find in Amesco Drug Online Shop?” _builder_version=”4.14.2″ _module_preset=”default” body_ol_position=”outside” body_ol_item_indent=”25px” global_colors_info=”{}” open=”off”]Amesco Drug Online Shop offers a wide variety of medical supplies for home care, hospital supplies, laboratory supplies and a lot more. [\/et_pb_accordion_item][et_pb_accordion_item title=”Are all products sold here approved by the Food and Drug Administration (FDA)?” _builder_version=”4.14.2″ _module_preset=”default” body_ol_position=”outside” body_ol_item_indent=”25px” global_colors_info=”{}” open=”off”]All items in the shop requiring FDA approval are certified.[\/et_pb_accordion_item][et_pb_accordion_item title=”Can we order more than the quantity indicated on the site?” _builder_version=”4.14.2″ _module_preset=”default” body_ol_position=”outside” body_ol_item_indent=”25px” global_colors_info=”{}” open=”off”]Yes. You may send a chat message to inquire for more quantity.[\/et_pb_accordion_item][et_pb_accordion_item title=”Can we inquire about items that are not on the product list on this site?” _builder_version=”4.14.2″ _module_preset=”default” body_ol_position=”outside” body_ol_item_indent=”25px” global_colors_info=”{}” open=”off”]<\/p>\n
Yes. You may send a chat message or fill up the Contact Form<\/a> to inquire about products not listed on our site.<\/p>\n [\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.14.2″ _module_preset=”default” custom_padding=”0px||47px||false|false” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.14.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.14.2″ _module_preset=”default” header_2_text_color=”#B61426″ header_3_text_color=”#B61426″ header_4_font=”|600|||||||” header_4_text_color=”#B61426″ global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_accordion open_toggle_text_color=”#B61426″ _builder_version=”4.14.2″ _module_preset=”default” toggle_font_size=”15px” global_colors_info=”{}”][et_pb_accordion_item title=”DO NOT DELETE” _builder_version=”4.14.2″ _module_preset=”default” body_ol_position=”outside” body_ol_item_indent=”25px” custom_css_main_element=”display:none;” global_colors_info=”{}” open=”on”]<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”May I order medical supplies outside Davao City?” _builder_version=”4.14.2″ _module_preset=”default” body_ol_position=”outside” body_ol_item_indent=”25px” global_colors_info=”{}” open=”off”]Yes, you may. We deliver throughout the Philippines via trusted cargo forwarder \/ freight company. [\/et_pb_accordion_item][et_pb_accordion_item title=”How do I get confirmation about my orders?” _builder_version=”4.14.2″ _module_preset=”default” body_ol_position=”outside” body_ol_item_indent=”25px” global_colors_info=”{}” open=”off”]<\/p>\n After placing an order, you will be shown your order details including your Order Number. The Order Number indicates that your order has been successfully registered in our database and that it is now marked for approval.<\/p>\n You will also receive confirmation email indicating the following information:<\/p>\n Please note down your Invoice Number as you will be asked to present this in case of any inquiry. If you did not receive any confirmation via email, please check your spam folder or you may email us at shop@amescodrug.com<\/a>.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How do you process our orders?” open=”off” _builder_version=”4.14.2″ _module_preset=”default” body_ol_position=”outside” body_ol_item_indent=”25px” global_colors_info=”{}”]<\/p>\n All orders are processed in Davao City.<\/p>\n We process your orders on business days, Monday to Friday (8am-6pm), excluding holidays.<\/p>\n All purchases made during holidays and weekends will be prepared on the next business day.<\/p>\n From the date of confirmed payment, please allow one (1) to two (2) days of processing time and courier pick up for shipment.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How to cancel my order?” _builder_version=”4.14.2″ _module_preset=”default” body_ol_position=”outside” body_ol_item_indent=”25px” global_colors_info=”{}” open=”off”]<\/p>\n Once your order status is changed to \u2018In Transit\u2019, order may no longer be cancelled. An email notification of such change will be sent to the buyer.<\/p>\n To find out if your order can still be changed or cancelled, please email shop@amescodrug.com<\/a>.<\/p>\n If your order can still be canceled, you’ll see the Cancel order option. Then, you can place a new order. If you don’t see an option to cancel, it means your order is too far along in the process and a cancellation request must be placed.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How long is the delivery timeframe?” _builder_version=”4.14.2″ _module_preset=”default” body_ol_position=”outside” body_ol_item_indent=”25px” global_colors_info=”{}” open=”off”]For nationwide deliveries, delivery time frame may be between 5 to 10 days from time of pick up from point of origin, depending on the delivery location.<\/p>\n For local Davao deliveries, delivery time frame may be between 1 to 3 days from date of purchase.[\/et_pb_accordion_item][et_pb_accordion_item title=”Can I still change any information after placing my order?” _builder_version=”4.14.2″ _module_preset=”default” body_ol_position=”outside” body_ol_item_indent=”25px” global_colors_info=”{}” open=”off”]<\/p>\n Order details such as address, mobile number or product color and size can no longer be changed once order is confirmed. Should there be a need to modify or amend an information, please cancel the order immediately via the My Account > Order page<\/a>, and place an order again.<\/p>\n Due to the number of people accessing the website at the same time, we cannot guarantee that stocks will still be available at the time of re-order.<\/p>\n [\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.14.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.14.2″ _module_preset=”default” header_2_text_color=”#B61426″ header_3_text_color=”#B61426″ header_4_font=”|600|||||||” header_4_text_color=”#B61426″ global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_accordion open_toggle_text_color=”#B61426″ _builder_version=”4.14.2″ _module_preset=”default” toggle_font_size=”15px” global_colors_info=”{}”][et_pb_accordion_item title=”DO NOT DELETE” open=”on” _builder_version=”4.14.2″ _module_preset=”default” body_ol_position=”outside” body_ol_item_indent=”25px” custom_css_main_element=”display:none;” global_colors_info=”{}”]<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”What payment option are available on Amesco Drug?” _builder_version=”4.14.2″ _module_preset=”default” body_ol_position=”outside” body_ol_item_indent=”25px” global_colors_info=”{}” open=”off”]<\/p>\n Amesco Drug offers a variety of ways to pay for your order.<\/p>\n You can pay via:<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Do you keep my credit or debit card details?” _builder_version=”4.14.2″ _module_preset=”default” body_ol_position=”outside” body_ol_item_indent=”25px” global_colors_info=”{}” open=”off”]<\/p>\n We do not collect or save your payment details.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How do I know if my payment was successful?” _builder_version=”4.14.2″ _module_preset=”default” body_ol_position=”outside” body_ol_item_indent=”25px” global_colors_info=”{}” open=”off”]<\/p>\n For credit\/debit card and e-wallet transactions, you will receive an email notification after successfully paying for your order.<\/p>\n For direct bank transfers, please email your deposit slip and your order number to shop@amescodrug.com<\/a>.<\/p>\n If you do not receive an email notification even after checking your spam folder, please email us at shop@amescodrug.com<\/a> right away.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Why did my payment fail?” _builder_version=”4.14.2″ _module_preset=”default” body_ol_position=”outside” body_ol_item_indent=”25px” global_colors_info=”{}” open=”off”]<\/p>\n Your payment\/order could have failed for the following reasons:<\/p>\n Should you wish to try paying for your order again, simply follow these steps:<\/p>\n [\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.14.2″ _module_preset=”default” custom_padding=”0px||47px||false|false” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.14.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.14.2″ _module_preset=”default” header_2_text_color=”#B61426″ header_3_text_color=”#B61426″ header_4_font=”|600|||||||” header_4_text_color=”#B61426″ global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_accordion open_toggle_text_color=”#B61426″ _builder_version=”4.14.2″ _module_preset=”default” toggle_font_size=”15px” global_colors_info=”{}”][et_pb_accordion_item title=”DO NOT DELETE” _builder_version=”4.14.2″ _module_preset=”default” body_ol_position=”outside” body_ol_item_indent=”25px” custom_css_main_element=”display:none;” global_colors_info=”{}” open=”on”]<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How much is the shipping cost?” _builder_version=”4.14.2″ _module_preset=”default” body_ol_position=”outside” body_ol_item_indent=”25px” global_colors_info=”{}” open=”off”]The cost of shipping is based on the size and weight of the item(s). Shipping cost is automatically calculated and can be seen upon checkout.[\/et_pb_accordion_item][et_pb_accordion_item title=”How do you ship the orders?” _builder_version=”4.14.2″ _module_preset=”default” body_ol_position=”outside” body_ol_item_indent=”25px” global_colors_info=”{}” open=”off”]We deliver your orders via LBC.[\/et_pb_accordion_item][et_pb_accordion_item title=”How do I track my order?” _builder_version=”4.14.2″ _module_preset=”default” body_ol_position=”outside” body_ol_item_indent=”25px” global_colors_info=”{}” open=”off”]<\/p>\n Once our shipping partner has picked up your order, you will be given a tracking number.<\/p>\n As soon as your order is placed, you should receive a confirmation email. [\/et_pb_accordion_item][et_pb_accordion_item title=”What shipping options are available?” _builder_version=”4.14.2″ _module_preset=”default” body_ol_position=”outside” body_ol_item_indent=”25px” global_colors_info=”{}” open=”off”]<\/p>\n We have 2 shipping options available:<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Do you offer same-day deliveries?” open=”off” _builder_version=”4.14.2″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n As of now, we only offer same-day services for pick up<\/strong> orders. <\/span><\/p>\n You can send us an email at shop@amescodrug.com<\/a> if you need your order ASAP and we’ll try our best to expedite the process. However, timeframe for shipping will still depend on the courier.<\/span><\/p>\n Same-day pick up orders can be catered to as long as the order was placed and paid for on\/before 3pm. Please email us at shop@amescodrug.com<\/a> to let us know if you want to do same-day pick up.<\/p>\n You can pick up your online orders at Amesco Drug, D. Suazo St., Davao City from Monday to Friday (8am-6pm). [\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.14.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.14.2″ _module_preset=”default” header_2_text_color=”#B61426″ header_3_text_color=”#B61426″ header_4_font=”|600|||||||” header_4_text_color=”#B61426″ global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_accordion open_toggle_text_color=”#B61426″ _builder_version=”4.14.2″ _module_preset=”default” toggle_font_size=”15px” global_colors_info=”{}”][et_pb_accordion_item title=”DO NOT DELETE” open=”on” _builder_version=”4.14.2″ _module_preset=”default” body_ol_position=”outside” body_ol_item_indent=”25px” custom_css_main_element=”display:none;” global_colors_info=”{}”]<\/p>\nOrdering and Cancellation
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Payment Options
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Shipping and Delivery<\/h3>\n
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Once your order ships, you will receive an email that includes your tracking.
If you do not receive an email notification even after checking your spam folder, please email us at shop@amescodrug.com<\/a> right away.<\/p>\n\n
<\/span><\/p>\nRefund, Return and Exchange
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